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1. What are the frequently asked questions during COVID-19?

We have compiled a master document of frequently asked questions during the COVID-19 pandemic.

You can view this document here.

2. How Do I Submit a Right to Know Request?

The Borough of Phoenixville has in accordance with the Pennsylvania Open Records Law, appointed the following officials as Open Records Officers:

E. Jean Krack
Borough Manager
Email E. Jean Krack

Chief Brian Marshall
Police Chief for Police Records
Phone: 610-933-1180 Ext 899
Email Chief Brian Marshall

Visit the Pennsylvania Office of Open Records for a copy of the Standard Right to Know Request form. 

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1. Do I need to pay for my permit when I drop it off?

No. When the Codes Department processes your permit application, you will be notified that it is ready and what the fee for the permit will be. You will then be able to pay for your permit over the phone, or in person, when you come in to Borough Hall to pick it up.

2. Who do I contact for a Property Transfer Inspection Appointment?

For a Property Transfer Inspection Appointment, please contact Michael Baurley, BCO.

Michael Baurley, BCO

Code Enforcement Officer
Phone: 610-933-8801 Ext. 313
Email Michael Baurley 

3. Who do I contact for a Rental Property Inspection Appointment?

For a Rental Property Inspection Appointment, please contact Dave Moore.

Dave Moore

Code Enforcement Officer
Phone: 610-933-8801 Ext. 314
Email Dave Moore

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1. Do you accept applications/resumes at all times?

We do not accept unsolicited applications. We only accept applications/resumes for positions that are open and accepting applicants. 

2. How do I apply for open positions?

Fill out an online job application

If you would prefer to fill out a hard copy, print the application and mail or drop off the fill out copy at Borough Hall.

Borough Hall Address:

351 Bridge St.
Phoenixville, PA 19460

3. If I applied for a job previously, do I need to apply again for a newly posted job?

Yes, you must submit an application for every job you are interested in, each time it is posted as available.

4. How do I apply to be a school crossing guard?

We partner with the school district and contract with All City Management Services for our crossing guard needs. Please visit their website for more information on applying. School Crossing Guards | All City Management Services (ACMS)

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1. Where are the Parking Locations in Downtown Phoenixville ?

Please visit our Parking page for complete information including maps of parking locations, information regarding our Parking Passport App, and Kiosk payment information.

2. How do I pay my Parking Ticket ?

You can pay for your parking tickets by visiting our online ticket payment service 24 hours a day. You can also pay over the phone M-F 8-4:30 by calling 610-933-8801 ext.210,
also by mail by remitting your payment by check or money order payable to Borough of Phoenixville, 351 Bridge St. 2nd Fl. Phoenixville PA, 19460.

3. How do I get a Lot Parking Permit?

To get a LOT Parking Permit, please visit our Lot Parking Permit page for more information.

4. How do I Get a Zone A Parking Permit ?

To get a Zone A Parking Permit, please visit our Zone A Parking Page for complete information.

5. How do I use the Passport Parking App?

Here’s how:

• Download the Passport Parking App from the Apple App Store, or the Google Play Store.
• Enter the following information: Your zone number (can be found on the yellow and black Passport parking sign in the Borough parking lots), your license plate number, and your length of stay.
• Pay for your length of stay, and get notifications when your meter is running low.

It’s that simple! Park, pay, and walk away!

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1. When do the discount tickets expire?

Premiere Tickets carry no expiration date.

2. How does the Premiere Ticket work?

Premiere Tickets are valid for admissions to all films and showtimes.

3. Although the VIP Movie Ticket is no longer available for purchase, can I use my VIP Movie Ticket anytime?

Yes. VIP tickets are not valid for the first 12 days of “selected” new release films. However, an Upgrade Fee (currently $1.50) may be paid at the box office for admission to these studio-selected, restricted films.

4. Are tickets valid for evening and weekend showtimes?

Yes. Premiere Tickets and Ultimate Packs are valid for any day of the week and any showtime. Your potential for the greatest savings is realized when they are redeemed for an evening showtime.

5. How can I tell if a film will be “restricted?"

Showtimes are updated weekly and announced every Wednesday morning. This information is available from Regal and in select local newspapers. No Passes (NP) means that the movie is studio-selected for release with restrictions, for the first 12 days.

6. Can Premiere Tickets be redeemed online?

No. Premiere Tickets are redeemable at any Regal Entertainment Group location (Regal Cinemas, Edwards Theatres or United Artists Theatres), excluding Cayman Island locations.

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1. How do I obtain a copy of an accident/crash report?

Please go to the link to file your report.

https://www.crashdocs.org/#/reports?state=PA&agencyORI=PA0151000

2. How do I make a police report?

If you are a victim of a crime, you need to make a police report and in some cases your insurance company will require a police report. Perhaps, you are concerned about a suspicious incident or hazardous condition that you wish to bring to the attention of the Phoenixville Police.

There are several ways that you can make an official police report:

• In an emergency or hazardous situation, call 9-1-1. A police officer will be dispatched to the location you specify.
• For non-emergencies, call 610-935-2440. A police officer will be dispatched to the location you specify or you can request a return call.
• You may make a report in person by coming into the police station Monday through Friday between 8:00AM – 4:30PM. We are located at 351 Bridge Street.
• On weekends and after business hours, you may use the phone outside the police station to reach the 9-1-1 communications center.

3. Do I need to report a minor traffic accident to the police?

No. You only have to report an accident to the police department if the accident involves: (1) injury to or death of any person; or (2) damage to any vehicle involved to the extent that it cannot be driven under its own power in its customary manner without further damage or hazard to the vehicle, other traffic elements, or the roadway, and therefore requires towing. Otherwise, you may exchange driver, vehicle, and insurance information with the other driver.

4. How do I obtain a copy of a police report?

Public records are available upon written request from the Phoenixville Borough Police Department Administrative Support Division, Monday through Friday from 8:00AM to 4PM excluding holidays or extenuating circumstances. A written request form shall be made available in the police department lobby. Records may be requested by mail with the appropriate fee and a self-addressed stamped envelope. Certain public records may contain sensitive information such as social security numbers, medical history, phone numbers, birth dates, juvenile information, etc. Therefore, information deemed sensitive on a document may be redacted. Under the “Right to Know Law,” investigative reports are exempted from the definition of “public records,” therefore, any such request may be denied. If a request for records is granted, the following fee schedule will apply:

1. Accident Reports - $15.00
2. Incident Reports - $.25 per page
3. Photographs - $25.00 per CD/DVD

 

Phoenixville Police Department
Attn: Records
351 Bridge Street
Phoenixville, PA 19460

 

Be sure to explain where and when the incident happened, as well as the type of case you are inquiring about.

5. How do I complain about or commend a police officer?

Citizens are encouraged to assist the police department by reporting all compliments or complaints on weekdays between the hours of 8:00AM and 4:30PM. Citizen complaint resolution forms are available at the police station during business hours and or you can call us and we will email the form to you.  During weekend hours and holidays, you may also contact the 9-1-1 communications center at 610-935-2440 and request to speak to the Phoenixville Police Department on-duty supervisor.

The police department welcomes compliments. If you are impressed by an officer’s professional demeanor, prompt response to a particular incident, or simply his or her courteousness, you are encouraged to mail or email a brief note to the attention of the Chief of Police at bmarshall@phoenixville.org who will ensure that the officer receives a copy of your letter.

6. Do you provide fingerprinting services?

Yes- Detectives from the Phoenixville Police Department are available to do non-criminal fingerprinting for those who work or reside in the Borough. Typically, such fingerprints are needed for purposes like employment and immigration applications.

Non-criminal fingerprinting is done on the following day only:

• Tuesday, 9AM to 12PM

No appointment is necessary, but it is strongly suggested that you call first to ensure someone is available to roll your fingerprints.

Cost:
Residents: $10 fee
Non-Resident: $20 fee

7. How do I obtain a Person w/ Disability Parking Permit?

Individuals with permanent or temporary disabilities or severely disabled veterans may apply for Person w/ Disability Parking Placards or Registration Plates. Applications may be picked up at the reception area in the Phoenixville Police Station, or click the links below to download forms from the PA Department of Transportation web site.

Upon completion, forms will need to be signed by a physician (or, in some limited cases) a police officer.

Completed forms should be mailed with applicable fee to:

PA Department of Transportation
Bureau of Motor Vehicles
P.O. Box 68268
Harrisburg, PA 17106-8268

Form MV-145A
Person with Disability Parking Placard Application

Form MV-145
Application for Person with Disability, Hearing Impaired, Disabled Veteran, or Severely Disabled Veteran Registration Plate or Person with Disability or Severely Disabled Veteran Motorcycle Plate Decal  

8. Is there an abandoned vehicle on my street?

Abandoned Vehicles are a nuisance as well as an eyesore. Don’t let abandoned vehicles ruin the look of your neighborhood.

Under Pennsylvania’s motor vehicle laws, a vehicle is considered abandoned if:

• left on a highway or public property in inoperable condition for 48 hours or longer
• left illegally on a highway or public property
• left on highway or public property for 48 hours or longer and does not have valid license plate, inspection sticker, or VIN number
• left on private property without owner’s consent for 48 hours or longer

If you have a complaint regarding an abandoned vehicle, contact us or call 610-933-1180 ext. 800

A police officer will respond and evaluate the situation. If the vehicle can be verified as abandoned, it will be posted with an orange notification sticker. If the owner has not removed the vehicle after seven days it will be towed away.

9. Do you have my stolen bike?

Are you missing your bike? Right now, the Phoenixville Police Department has several “found” bikes in storage. Each one of those bikes was abandoned somewhere in the borough, then later recovered by officers. We may have your bike, and we’d like to reunite you with it. You do not need a serial number to get your bike back, but it does expedite the process. Don’t have your serial number? Then how about a sales receipt for the bike? Or, provide a detailed description of the bike, including details about special toe clips, stickers, scratches, dents or any other unique traits your bike might have.

10. Where do I pay a traffic ticket?

A traffic citation should be paid within 10 days and mailed to the district court listed on the citation. District Court 15-2-01 is located next door to the police station at 347 Bridge Street.

Phone: 610-455-1125
Hours of Operation: M-F, 8:30am - 4:30pm

11. How do I request temporary “No Parking” signs?

Are you moving or having work done to your property that may require reserved parking? If so, you may want to apply for temporary no parking signs. Complete and submit the application in the forms section. Requests for temporary no parking in a residential area must be submitted with 48 business hours notice and we will post the signs for you. Please know the signs must be posted in a residential area at least 24 hours in advance so your neighbors will know about the parking restriction. 

For postings in Town Center, requests must be submitted 48 hours in advance in order to be posted within enough time in the downtown.

Also, there is a $25 dollar fee for this service that will need to be paid at the time your request is approved.

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1. What can be recycled?

For full listing of recyclables, please visit our recycling page of the website here: https://www.phoenixville.org/215/Recycling 

2. What cannot be recycled?

Items that cannot be recycled include:

• CDs/DVDs
• Batteries/Electronics
• Food-Tainted Items
• Garbage
• Hazardous Chemicals
• Ice Cream Cartons
• Light Bulbs
• Styrofoam
• Toys or Sporting Goods

3. When is the Compost Site open?

Phoenixville Compost Site
18 South 2nd Avenue
Phoenixville, Pa 19460

FALL/WINTER HOURS - Beginning end of October
Monday thru Friday 7:00am to 3:00pm 

SPRING/SUMMER HOURS - Beginning early April
Monday thru Saturday - 7:00 AM to 3:00 PM

Materials Available at the Compost Site are as follows:
Yard Waste Compost and Hard Wood Mulch (Brown).

*The Borough has the right to reject any or all Material brought forth to the Compost Site*

4. What is the process for bulk item pickup?

Bulk items will only be picked up on Mondays.

The deadline for scheduling a Monday pickup will be at 12:00 PM on the previous Friday. 

To schedule a bulk pick up payment must be made in advance and can be done over the phone please call (610) 933-8801 Ext. 110 between the hours of 8:00 AM and 4:00 PM Monday-Friday.

Metal items will still be collected at no charge.

Pricing for Bulk Item Pickup: See Schedule of Fees

Examples of Each Item By Size:

Small Items:

• Baby Strollers
• Coffee Tables
• Ottoman
• High chair

Medium Items:

• Basketball backboard
• Dresser
• Ping Pong Table
• Crib

Large Items:

• Love Seat
• Recliner
• Box Spring
• Mattress (all sizes)**

**Please Note: All mattresses must now be wrapped in a mattress bag by the resident. Bags of this size can be found online or at your local hardware store.

For a full list of items that can be picked up, view the list here.

5. When will my yard waste be picked up?

The Borough of Phoenixville is happy to announce a new yard waste collection program.  We have been awarded grant money by the Pennsylvania Department of Environmental Protection in recognition of our efforts and commitment to recycling.   Borough Council approved using these grant funds for the purchase of a new yard waste truck and 720 65-gallon yard waste toters. 

These new toters are the same size and shape of your current toters, but have a brown lid instead of a gray (trash) or green (recycles only) lid.  These toters will be distributed on a first come, first serve basis and only one toter will be given out per household.   If you do not get a yard waste toter, please continue to use biodegradable paper bags.

Like all other yard waste, the yard waste collected with this new program will then be delivered to our Compost Site where it will be used to create and replenish our supply of such products as compost, leaf compost, mulch and fine mulch.  As a reminder, each household is entitled to three (3) cubic yards of these products per year at no cost.  

 The yard waste collection program runs from April to October and will be done every other week beginning the week of April 1 on your trash day. 

We are proud to be recognized for the efforts of our Sanitation Department to recycle this green waste into products that can be reused to enrich our soil, help retain moisture and reduce the need for chemical fertilizers.

Yard Waste Pickup will occur starting week of April 1 and will go until the end of October.

Yard Waste Toter Program:

These new Yard Waste toters are granted to us from the Pennsylvania Department of Environmental Protection as part of the 902 Recycling Grant. These toters are free of charge, but only one is permitted per household. 

These toters are special, because they are for YARD WASTE ONLY.  No trash is allowed in these receptacles.

To request a Yard Waste Toter, please fill out a Yard Waste Toter Request Form

Acceptable yard waste includes:

• grass clippings
• leaves
• small branches

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1. Where are herbicides used in the Borough when needed?

• Athletic fields
• Friendship Field – 501 Franklin Ave
• Veterans Park – 192 Mowere Rd

2. Why do you need to spray athletic fields?

Grass disease can be a significant problem on athletic fields and must be controlled to preserve the function of this asset.  When athletic fields face excessive stress from wear or environmental conditions such as heat or drought, pest pressures can become a serious problem.

3. Who does the turf management on the athletic fields in the Borough and what do they do?

The Borough has hired an outside company that specializes in turf management on athletic fields.  They have implemented a comprehensive and effective approach to pest management, termed IPM program. An IPM approach considers all strategies to reduce pest damage to manageable and acceptable levels in the most economical means, while simultaneously considering potential impacts on humans, property, and the environment. In sports field management, these programs involve various agronomic practices, as well as the option to consider the use of chemical applications in situations when other means have been exhausted or deemed ineffective. Where allowed, pesticide use can be incorporated into an overall IPM strategy that also includes non-chemical control methods such as biological controls, cultural methods, or pest monitoring. The judicious use of pesticides, when needed, helps to control disease, insect, and weed pests that will otherwise comprise the quality and safety of the playing surface. The safe and effective use, storage, and handling of pesticides is highly regulated, which helps to ensure that their relative risk is largely mitigated. In addition, pesticides are only applied by licensed professional applicators who are subject to a certification process and must be regularly recertified, further ensuring safety.

4. What do you use to treat athletic fields and how often?

Primo Maxx Turf Growth – Twice a year to promote root development so the plants can obtain more nutrients from the soil

Prudent 40 Plus Phosphite Fertilizer application– 2-3x per year, is used like a vitamin to promote plant strength prior to the summer stress period

Merit Insecticide – 1x per year

Propiconazole fungicide (if needed), not much of need for it as fields tend to dry out well

25-5-10 Granular Fertilizer –4-5x per year

Drive Crabgrass –1x per year at label rate

Broadleaf Triplet Low Odor –1x per year

5. What product do you use to control weeds downtown and how often is it applied?

The Borough hires an outside company to spray the downtown area twice a year; once at the beginning of growing season and once again at the end of summer.  The spraying occurs from Borough Hall down Bridge Street to Ashland Street. It includes Bank Street, Flo Straub Way, Church Alley and all of the downtown Borough parking lots.

There are three (3) different products that are used.  They are all herbicides with different active ingredients.  The products used are:

Ranger PRO Herbicide from Monsanto Company.  The active ingredient is Isopropylamine salt of glyphosate.

REWARD Landscape and Aquatic Herbicide from Syngenta Crop Protection, LLC.  The common name for the active ingredient is Diquat Dibromide.  The chemical name is [6,7-dihydrodipyrido(1,2-a:2’1’-c) pyrazinediium dibromide].

SureGuard® SC Herbicide from Nufarm Americas, Inc.  The two active ingredients are Flumioxazin and Propylene Glycol.

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1. What is a variance?

A variance is zoning relief which permits minor changes of district area and design regulations where individual properties are both harshly and uniquely burdened by the strict application of the zoning law. 

The ability to obtain a variance is restricted and the degree of variation is limited to the minimum change necessary to afford relief, representing the least modification possible to the regulation at issue. Use variations are specifically prohibited. A variance is a modification of the requirements of a zoning district and does not include the substitution of uses assigned to other districts.

No variation may be granted which would adversely affect surrounding property or the general neighborhood. All variations must be in harmony with the intent and purposes of the zoning ordinance.

2. What is a special exception?

Certain uses may or may not be appropriate at every location within a specific district and, should the Zoning Hearing Board determine that a use permitted by special exception fails to comply with all of the definitional aspects thereof or would be contrary to the public health, safety, morals and/or welfare of the community at specific locations within a district, that the use would not be permitted there.